Acutrack Launches Knowledgebase Fulfillment Support Ticket System

The knowledge based support system is designed to give our fulfillment and manufacturing-on-demand clients the answers to their queries

Liveremore, CA (PRWEB) January 15, 2013

Acutrack, Inc., a leader in media and print production, inventory management, kitting, assembly, and worldwide fulfillment services, today announced the launch of its new fulfillment support ticket system.

“The knowledge based support system is designed to give our fulfillment and manufacturing-on-demand clients the answers to their queries within seconds rather having to open a ticket and wait for a response from our support staff,“ said Antony Selvaraj, Acutrack’s Director of Engineering. “We have designed the system to be dynamic; so that, we can continually learn from incoming queries and add to the database of responses,” Selvaraj added.

This support site is mainly dedicated to answering queries. The questions are grouped by headings – “Shipping/Order Status”, “Technical issues”, “eCommerce”, “General”, and “Account Setup”. Clients can narrow their search parameters by simply typing their question or even just a keyword in the unambiguous search box. The answers are direct, simple, and logically arranged.

Selvaraj continued on to say that, “clients can visit the support system site at:- and can use their exisiting Customer Portal login credentials to check on pending requests. A custom request can be created by clicking the “Submit A Request” tab. When completed, it will generate a unique support ticket number which will then be assigned to the appropriate support staff internally and the respective subgroup from our support staff will address the query in a timely manner. We hope that through this Knowledgebase Support Ticket System, clients and visitors will now have a easier and trackable way to get answers to their queries.”

About Acutrack

Founded in 1992, Acutrack ( helps customers with development, manufacturing, and distribution of digital and print products. We enable our customers to create, publish, and deliver their content on CDs, DVDs, Blu- rays, and Print Media worldwide. We give our customers the flexibility to produce products at any quantity needed with efficient and cost effective solutions. For more information, please visit

Back to Press Release.

Acutrack Contact
350 Sonic Avenue
Livermore, CA 94551

Please contact us:

Toll-Free: 888-234-3472
Phone: 925-579-5000
Fax: 925-579-5001

Request for Quote!

Latest News

acutrack Season's Greeting from @acutrack
acutrack #HappyThanksgiving. our thoughts turn gratefully to those who are associated in any way with @Acutrack and made our success possible.
acutrack RT @API2Cart: Interview with Raj Barman, President & CEO at @Acutrack #wms #warehouse #inventory #business #inspira
Follow acutrack on Twitter

About Acutrack

Acutrack is a technology-driven fulfillment house,
with a specialization in publishing any product needed
for your business (such as books, CDs/DVDs/USBs,
marketing collaterals, and much more).

 In this manner, we serve as a one-stop logistics extension
of your business.


Fulfillment centers:
Livermore, CA
Cincinnati, OH