The knowledge based support system is designed to give our fulfillment and manufacturing-on-demand clients the answers to their queries

Liveremore, CA (PRWEB) January 15, 2013

Acutrack, Inc., a leader in media and print production, inventory management, kitting, assembly, and worldwide fulfillment services, today announced the launch of its new fulfillment support ticket system.

“The knowledge based support system is designed to give our fulfillment and manufacturing-on-demand clients the answers to their queries within seconds rather having to open a ticket and wait for a response from our support staff,“ said Antony Selvaraj, Acutrack’s Director of Engineering. “We have designed the system to be dynamic; so that, we can continually learn from incoming queries and add to the database of responses,” Selvaraj added.

This support site is mainly dedicated to answering queries. The questions are grouped by headings – “Shipping/Order Status”, “Technical issues”, “eCommerce”, “General”, and “Account Setup”. Clients can narrow their search parameters by simply typing their question or even just a keyword in the unambiguous search box. The answers are direct, simple, and logically arranged.

Selvaraj continued on to say that, “clients can visit the support system site at:- https://support.acutrack.com and can use their exisiting Customer Portal login credentials to check on pending requests. A custom request can be created by clicking the “Submit A Request” tab. When completed, it will generate a unique support ticket number which will then be assigned to the appropriate support staff internally and the respective subgroup from our support staff will address the query in a timely manner. We hope that through this Knowledgebase Support Ticket System, clients and visitors will now have a easier and trackable way to get answers to their queries.”

About Acutrack

Founded in 1992, Acutrack (https://www.acutrack.com) helps customers with development, manufacturing, and distribution of digital and print products. We enable our customers to create, publish, and deliver their content on CDs, DVDs, Blu- rays, and Print Media worldwide. We give our customers the flexibility to produce products at any quantity needed with efficient and cost effective solutions. For more information, please visit https://www.acutrack.com.

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Fulfillment orders from Infusionsoft can get posted seamlessly

Livermore, CA (PRWEB) December 20, 2012

Acutrack is pleased to announce integration of their fulfillment engine with Infusionsoft’s ecommerce platform.

Infusionsoft solution offers All-in-one sales & marketing software build for small business.

“Our fulfillment solution is ecommerce independent. Our customers have many choices and we allow them to pick the ecommerce solution that works for them. With our integration with Infusionsoft, we now have opened another door for our customers.” Said Raj Barman, president.

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Livermore, CA (January, 17 2012) Acutrack is pleased to announce their partnership with BigCommerce for shopping cart hosting solution.

BigCommerce is the fastest growing ecommerce storefront and offers a hosted ecommerce solution which allows businesses to create Web storefronts and accept payments from a variety of methods. It also provides tools for merchants to sell their products on smartphones and social networking sites, as well as boost their profiles on search engines.

“The biggest advantage to our customers is that BigCommerce platform is completely in sync with our fulfillment process,” said Raj Barman, president, Acutrack. “That means an order received on a BigCommerce storefront will always get synced and posted to Acutrack’s fulfillment database which brings a great piece of mind to our customers,” Barman added.

If you are considering Acutrack for fulfillment services, we recommend that you read all the benefits of BigCommerce before selecting the right solution for you.

About BigCommerce

BigCommerce (www.bigcommerce.com)enables any small business to easily set up and operate a professional ecommerce site, combining advanced ecommerce functionality with simple, intuitive design and administration. More than just an ecommerce platform, BigCommerce also helps small businesses attract more customers to their stores with just a few simple clicks, and offers more features than other ecommerce solutions.

About Acutrack

Founded in 1992, Acutrack (www.acutrack.com) helps customers with development, manufacturing, and distribution of digital and print products. We enable our customers to create, publish, and deliver their content on CDs, DVDs, Blu-rays, and Print Media worldwide. We give our customers the flexibility to produce products at any quantity needed with efficient and cost effective solutions. For more information, please visit www.acutrack.com.

Media Contact
Scott Donovan
VP Sales Operation
Acutrack, Inc.
925-215-5652

This email address is being protected from spambots. You need JavaScript enabled to view it.
www.acutrack.com

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Livermore, CA (October 17, 2011) Acutrack is now integrated and can automatically receive and ship orders that are placed on Amazon.com in the USA. This allows our customers to expand their marketplace and sell their product via Amazon market place as well.

This important integration allows you to choose Acutrack as your production and centralized fulfillment center and at the same time, able to automate fulfillment to Amazon market place.

“This is adds tremendous value to our service offerings for our clients that currently sell on Amazon, and our clients who have not yet sold on Amazon. Our service integrates seamlessly with the Amazon order process and offers significant savings over Fulfillment by Amazon,” said Raj Barman, president, Acutrack. “This enables our customers to sell their product on one of the world’s largest marketplaces and have Acutrack maintain their inventory, ship the buyers order, and give a complete view of inventory, order status, and tracking information,” Barman added.

About Acutrack

Founded in 1992, Acutrack (https://www.acutrack.com) has been serving the software, entertainment, and medical industries with media, print, and fulfillment solutions. Our vast experience provides us the intelligence to customize media and print solution for the specific retail needs of our clients. In addition to retail products, Acutrack provides an On Demand CD/DVD production and fulfillment solution to be used in conjunction with downloadable content.

Media Contact:

Scott Donovan
VP Sales Operation
Acutrack, Inc.
Phone: (925) 215-5652 This email address is being protected from spambots. You need JavaScript enabled to view it.
https://www.Acutrack.com

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Livermore, CA (September 15) Reinforcing its commitment to sustainability, Acutrack recently activated a 183.75 kilowatt (KW), 750 photovoltaic solar panel installation. This installation will cover more than 75% of Acutrack’s electrical power needs. The solar panels were installed by Solar Universe.

“Our new solar power system will benefit both the environment and our bottom line,” said Raj Barman, president, Acutrack. “Sustainability is a driving force at Acutrack and we are continually implementing new ways to be more efficient in serving our customers. Since we are a manufacturing and fulfillment arm to many of our customers, this installation automatically makes our customers and their products a bit more environmentally friendly as well,” Barman added.

About Acutrack:

Founded in 1992, Acutrack (https://www.acutrack.com) has been serving the software, entertainment, and medical industries with media, print, and fulfillment solutions. Our vast experience provides us the intelligence to customize media and print solution for the specific retail needs of our clients. In addition to retail products, Acutrack provides an On Demand CD/DVD production and fulfillment solution to be used in conjunction with downloadable content.

Media Contact:

Scott Donovan
VP Sales Operation
Acutrack, Inc.
Phone: (925) 215-5652 This email address is being protected from spambots. You need JavaScript enabled to view it.
https://www.Acutrack.com

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Have a question?

Please contact us:

Toll-Free: 888-234-3472
Phone: 925-579-5000
Fax: 925-579-5001
sales@acutrack.com

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Acutrack Contact

sales@acutrack.com
350 Sonic Avenue
Livermore, CA 94551
USA

Please contact us:

Toll-Free: 888-234-3472
Phone: 925-579-5000
Fax: 925-579-5001
sales@acutrack.com

Request for Quote!

Latest News

acutrack RT @noxcookiebar: 🚨CONTEST TIME: Calling all ice-cream lovers! Here are our summer time flavors! Vote on your favorite flavor below!
acutrack RT @EIN_News: Gumroad expands its platform with physical fulfillment https://t.co/fhyWuTLu43
acutrack RT @gumroad: To celebrate $200M sent to creators, we're going to give $2,000 to a random person who retweets this tweet! (you have to be f…
Follow acutrack on Twitter

About Acutrack

Acutrack is a technology-driven eCommerce fulfillment company with a specialization in publishing any product needed for your business. With logistics center on both coasts of the USA, we serve as a one-stop logistic center for your business needs!
In this manner, we serve as a one-stop logistics extensionof your business.

Fulfillment centers:

Livermore, CA
Cincinnati, OH