Acutrack will resend the order, but we do not have any re-order mechanism built-in to our automated on-demand production system and cannot alter the database to reset the old order status to new again for several reasons –security, duplication of records, historical data maintenance, etc.

The best thing to do is to submit a brand new order.(you might even want to add a “-a” or “-1” for your records).
We will then reproduce the discs and reship with new tracking #s

We will issue a credit for the defective disc if you can request your customer to send back the defective disc to us for analysis.
They can be sent to following address  via standard USPS mail at
Ondemand Returns:
350 Sonic Avenue,
Livermore, CA 94551

We very rarely have defective CDs/DVDs and always want to know if there is a genuine issue; so we can correct it immediately so that it does not affect any future orders.