We will be happy to resend a new product; but we do not have any re-order mechanism built-in to our automated on-demand fulfillment system and cannot alter the database to reset the old order status to new again for several reasons –security, duplication of records, historical data maintenance, opportunity for human error, etc.

The best thing to do is to submit/post a brand new order for this customer (you might even want to add a “-a” or “-1” to your internal reference number for your records).
We will then “pick & pull” another product from inventory and reship with new tracking #s. This will also help maintain correct inventory records.