All Customer Service issues must be handled by the customer unless agreed otherwise.

Acutrack is responsible only for production and shipment of Product and guarantees that the Product will be free from manufacturing defects and that mailer packaging will be sufficient to protect product during transit. Acutrack is not responsible for any error by shipping company (e.g. USPS) for incorrect or non-delivery of the package. Customer should work with the end-user, provide them the necessary support and make claims with Acutrack, if appropriate.